At The Game Haven, we want you to have the best game experience possible. If you are not completely satisfied with your service, please contact us within 7 days of your visit. We offer full refunds for game rentals or passes that are not used, and we will gladly reschedule private bookings if necessary. For tournaments or events, refunds will be provided only if the event is canceled by us. All refunds are subject to review and approval by our team. For further inquiries or refund requests, please reach out to our customer support team.